A recent study found that MOST of the problems between managers and employees result--directly or indirectly--from miscommunication. In most cases managers have not made clear what they truly expect from their employees. This is at the core of the miscommunication problem. Employees simply don't know what managers expect of them. 

Think about it from an employee's perspective:

 - My manager has NOTtold me what is the most important aspect of my job.
 
 - My manager has NOT told me what is expected of me on a daily/weekly/monthly basis.

 - My manager has NEVER given me clear feedback when I complete an assignment. (For a detailed explanation of how to give correct feedback read here and here.)

 - My manager has NEVER provided me with productivity or task goals.

 - My manager has NEVER trained or coached me on how to do my job.

If you place yourself in your employee's shoes for just a moment; how would you do your job? How could you do an amazing job without knowing exactly what your job is? How could you know how to spend your time when you don't know what is most important to your boss?

Next time in the SellWithPower Blog we'll discuss specific ways to define and measure responsibilities.

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Free Manager's Handbook