"We follow-up with targeted coaching to ensure continuous performance improvement."
Try Us for Free"We don't lecture, we facilitate learning through open feedback from real customer conversations."
Try Us for Free"We take the guesswork out of return on training investment with call scoring and analysis."
Try Us for Free"We use patented technology to move beyond call analytics and deliver call optimitics."
Try Us for Free"We make training relevant by using real customer interactions to evaluate progress toward your goals."
Try Us for Free"We produce results using timeless relationship principles not the latest sales fads."
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Build The Right Foundation
In such a competitive industry, your business thrives on repeat business and word of mouth advertising. Selling the customer and closing the first call is essential to increasing your percentage of booked appointments per call.
ContactPoint cannot help you build homes. But we can help you build the trust and rapport with your clients that will keep them knocking on your door.
- Front Office Personnel
- Office Managers
- Call Center Representative
- Dispatch Personnel
- Service personnel
ContactPoint call recording technologies and coaching tools are used by contractors nationwide to ensure quality and oversight. ContactPoint’s in-office Maculon call recording technology gives you all the benefits of a centralized call center in each local office so you don’t lose your local connection to loyal customers.
Our clients—including Crystal Glass, Filta Environmental Solutions, Pilkington and others—have built their businesses on the sales skills, Customer Service Skills, and call coaching found at ContactPoint, doubling and tripling their sales.
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