ContactPoint’s call recording, scoring, and monitoring solutions give call centers, customer service managers, and frontline teams the tools they need to manage and optimize phone performance. With ContactPoint’s turnkey technology, you have the ability to record and listen to your representatives’ actual conversations: LogMyCalls gives you a call scoring and customer intelligence solution, or we can score the calls for you with ProScore. Monitor performance and gather data on select scenarios with Mystery Shopping.

Improve customer experience and call outcomes with ContactPoint solutions.


LogMyCalls     ProScore     Mystery Shopping


LogMyCalls

LogMyCalls delivers measurable results from a call recording and call scoring performance management tool. With call scoring, tagging, and goal setting, use everyday call recordings to optimize sales, customer service, and overall telephone performance. With carrier-grade telephony, enterprise clients use LogMyCalls as a stand-alone product, or use the LogMyCalls API to integrate with other enterprise software.

    • Record all inbound and outbound calls with a simple-to-use hosted solution
    • Score calls yourself with customizable score cards, or let us handle it for you with ProScore
    • Integrate with other platforms through the LogMyCalls API
    • Improve call outcomes with goals, alerts, and customer intelligence call data

Want to do more? Visit LogMyCalls.com.

 


ProScore

Love the idea of scoring phone agent phone interactions, but can’t find the time to do it yourself? At ContactPoint, we’ve listened to thousands and thousands of calls over the years. We’ll work together to create a scorecard that works best for your business. Scoring calls supports skills training initiatives and systematizes continual performance improvement.


Phone Sales Performance Scoring

    • Improve phone performance by coaching and training from timely interaction feedback
    • Monitor compliance and operational standards
    • Understand customer sentiment and provide first-class customer experience

Do  more with ProScore

 


Mystery Shopping

Mystery shopping lets you drill down to specific call scenarios. Focus on certain skills or situations: asking for the sale, upselling, policy awareness, customer complaints, or a certain employee. Our industry specific mystery shoppers work from a call script designed together with you. Gather all of the data you need to improve your phone performance.

    • Discover how phone reps interact with customers on the phone
    • Focus on critical skills and sales scenarios
    • Focus on select scenarios, skills, or employees

Try it now with 3 free mystery shopping calls. Sign up.