ContactPoint’s call recording, scoring, and monitoring solutions give call centers, customer service managers, and frontline teams the tools they need to manage and optimize phone performance. With ContactPoint’s turnkey technology, you have the ability to record and listen to your representatives’ actual conversations: LogMyCalls gives you a call scoring and customer intelligence solution, or we can score the calls for you with ProScore. Monitor performance and gather data on select scenarios with Mystery Shopping.
Improve customer experience and call outcomes with ContactPoint solutions.
LogMyCalls delivers measurable results from a call recording and call scoring performance management tool. With call scoring, tagging, and goal setting, use everyday call recordings to optimize sales, customer service, and overall telephone performance. With carrier-grade telephony, enterprise clients use LogMyCalls as a stand-alone product, or use the LogMyCalls API to integrate with other enterprise software.
Love the idea of scoring phone agent phone interactions, but can’t find the time to do it yourself? At ContactPoint, we’ve listened to thousands and thousands of calls over the years. We’ll work together to create a scorecard that works best for your business. Scoring calls supports skills training initiatives and systematizes continual performance improvement.
Mystery shopping lets you drill down to specific call scenarios. Focus on certain skills or situations: asking for the sale, upselling, policy awareness, customer complaints, or a certain employee. Our industry specific mystery shoppers work from a call script designed together with you. Gather all of the data you need to improve your phone performance.