Unleash the Power in Every Customer Contact Point

Mentor™ is ContactPoint’s essential call scoring and coaching tool. A web-based platform for measuring and analyzing dialogue at the point of customer contact, Mentor rocks it by evaluating against goals and performance criteria. This turnkey solution empowers you to gain new insight into frontline call quality performance in near real-time and create a more dynamic process for improving customer engagement. Listen to the recorded calls, aka, the money you spent getting customers on the phone: do you hear flushing down the drain or the cha ching of your cash register?

Mentor measures customer call quality with dashboard data of professionally scored calls. Visually track progress as your representatives implement learning from coaching and mentoring sessions. You will have not only the data to know what is happening on customer calls, but the actions needed to get the highest return on interaction. Use the call analytics data provided by Mentor to improve sales productivity and customer communication skills, and recognize top performers.

Take a look at how Mentor works:
 

Mentor™ features and benefits:

• Access your password protected account online from work, home, or play
• Generate and download reports by date, region, department, employee, score range, etc.
• Access call analytics, such as percentage of sales closed and goals met
• Review call quality progress over time
• Color-coded for quick, dashboard information
• Listen to recorded calls and coaching sessions
• Read scorecard notes, coach feedback, and goals
• Compare specific call quality scores in relation to sales closed vs. not closed

Mentor is money-back guaranteed to improve sales by highlighting effective phone sales techniques, and by enriching Customer Service Skills and customer service leadership on your team.