The Innovation that Started It All

Launched in 2001, ContactPoint grew into a million-dollar company in just four years with the help of a little black box, the Maculon, invented and patented by ContactPoint founder, Jeremiah Wilson. After many years in Customer Service Training and Sales Training, Jeremiah evened the playing field by giving smaller companies access to the same call quality business solutions available in sophisticated call centers to the Fortune 100 big dogs: the ability to record and listen to customer phone interaction. A ridiculously inexpensive solution, the Maculon is a call recording and call tracking device small enough to carry in one hand and ready to install in any office anywhere.

A patented remote call monitoring device, Maculon periodically taps into calls placed on your phone system. The calls may be recorded randomly, or at times specified by you. After our software captures phone conversations between your staff and customers, the conversations are then downloaded, placed on a secure website, and made available through our Mentor online platform.

Call Recording Anywhere

Maculon revolutionized the way companies listen and respond to their customers by providing companies with authentic data from the customer contact point to use in Sales Training and Customer Service Training. While our call recording technologies have evolved over the past decade, the benefit of collecting call quality data has not. Our customers have seen a 300% improvement in sales and customer service results!