Ouch. Money down the drain. 81% of your investment, to be exact. Close the gap between training and results with ContactPoint optimitics.

Optimitics is our proprietary hardware and software that improves sales and marketing performance. It is the evolution of call analytics and the revolution in customer engagement you've been seeking. With ContactPoint’s turnkey technology, you have the ability to record and listen to your representatives’ actual conversations, and use this data to bridge the gap between Sales Training and sales results.

Our technology IS our difference:

Mentor™: ContactPoint’s proprietary call scoring and coaching tool. Mentor™ is a web-based platform for measuring and analyzing the point of customer contact and evaluating against goals and performance criteria to improve call quality.

LogMyCalls.com: Provides marketers with analytics data to measure the effectiveness of their online, offline and mobile marketing campaigns.

Maculon: Our patented remote call monitoring and call recording device. Maculon is the face of our ever advancing call recording technologies. Call recordings may be planned or random.

Say hello to real-world quantifiable data.

Once you’re listening, our team of industry-specific sales coaches and customer service coaches work with you to address the challenges you face and identify the metrics you need to gauge success. We then customize a call scorecard to collect and analyze this data and follow up with your staff to coach on specific call quality performance metrics and goal setting.

Applying scorecard data to authentic customer interactions empowers your representatives to build confidence and improve performance. With scorecards, measure success rates and quickly adapt to trends in customer sentiment. ContactPoint leverages the valuable information found in customer touch points to improve customer interactions, and increase your ROI (return on interaction).