Make the Connection, It's Your Call

Most companies, maybe even yours, leave a lot of money perched on the phone wire because of a poor personal connection with potential customers. ContactPoint can help you change that with Telephone Sales Skills Training. Our industry-specific training professionals customize the training to elevate your company’s phone sales techniques and customer communication skills in full-day, half-day, split-day, or webinar sessions. Participants of Telephone Sales Skills Training learn to:

• Properly prepare for a call
• Ask questions about the customer to create rapport and relationships
• Master the balancing act between what they want and what you need
• Reflect a positive attitude, the mindset of a "closer"
• Identify the ideal time to ask for business and referrals
• Score themselves with company-specific criteria and goals

We offer both Outbound and Inbound Telephone Sales Training.

Inbound Sales Training

On average, buyers in today’s market make 3 shopping calls to competitive businesses before making a purchase decision. Win the sale every time! We prepare for training by listening to dozens of your company calls, assessing phone sales techniques, and then applying our proprietary call flow principles to your specific needs. Your agents will learn to:

• Manage the flow of a conversation
• Gather vital information with strategic questions
• Quickly demonstrate value
• Ask for the sale at the ideal time

Outbound Sales Training

An outbound salesperson should never have a slow day. Who would want to? However, over 90% of sales reps, reps like yours with a ton of potential, are uncomfortable making outbound calls simply because they lack the phone sales skills and call flow structure we can learn together in our facilitative training. Outbound Sales representatives learn to:

• Create a compelling opening statement
• Get to the decision maker
• Identifying selling opportunities by asking potential customers about their business
• Make all gathered information work toward asking for the sale at the right moment