There is No Mystery to Success

Investigate customer interaction with Mystery Shopping calls and get a clue to how your employees perform. While we believe measuring performance on calls with actual customers is best, Mystery Shopping has significant benefits: our industry experienced mystery shoppers simulate select scenarios and target skills crucial to your business. For instance, let’s say you want to focus on win-back calls, customer complaints, or certain employees.

With ContactPoint’s Mystery Shopping service you have access to our patented call recording, scoring, and coaching technologies and professionals. You will know what’s being said, and how to say it better with daily performance improvement measures.

Here’s how it works:

1. Our mystery shoppers call your location(s)
2. Industry professionals target specific skills vital to your business
3. Each call is scored according to industry best practices
4. You are emailed as the recorded calls are posted on a secure website
5. Log in with your personal password to listen to the calls and see the annotated score
6. Utilize the call data and learning points to guide your team to better performance

Increase sales, optimize Customer Service Training. In addition, telephone Mystery Shopping and call monitoring can benefit your company in other ways:

• Uncover operational problems in your business
• Ensure your brand is being represented correctly
• Sharpen team professionalism
• Refine customer communication skills

"Not only does the program help each sales person improve phone sales techniques, but it helps us to be more professional, assertive, and more in control of each call. It empowers each of us to make the sale, rather than blame the results on our product, the customer, or other outside factors." - Brenda Dotson, Director of Sales, Meydenbauer Center

Crack the case with FREE mystery shopping calls