"We follow-up with targeted coaching to ensure continuous performance improvement."
Try Us for Free"We don't lecture, we facilitate learning through open feedback from real customer conversations."
Try Us for Free"We take the guesswork out of return on training investment with call scoring and analysis."
Try Us for Free"We use patented technology to move beyond call analytics and deliver call optimitics."
Try Us for Free"We make training relevant by using real customer interactions to evaluate progress toward your goals."
Try Us for Free"We produce results using timeless relationship principles not the latest sales fads."
Try Us for FreeGroup Coaching is a monthly 30 minute results-focused teleconference or webinar coaching session. Group Coaching creates peer to peer feedback, team morale, group accountability and brings the team together.
ContactPoint's Sales Mentor Process is designed to hold teams and individuals accountable to a culture of excellence.
Sales Mentor Process:Prior to the coaching session, your ContactPoint expert trainer reviews team or company phone performance to identify trends and gaps in critical skills. During the session, the team has the opportunity to review several group member calls, gather peer and professional feedback, assess their progress toward applying learned skills, and set specific goals for improvement.
The coaching session facilitates an internal discovery process of skills and deficiencies. Company managers work closely together with an expert sales trainer to help teams achieve their goals. And with group coaching, nobody gets left out: recorded coaching sessions are available for review afterward to bring everyone up to speed.
Team Coaching: 5-10 individuals. Winning teams rally together and motivate each other under the watch of experienced coaches who give constant feedback. The "team" element in Team Coaching fosters accountability, collaboration, peer support, team morale, and shared goals. Go Team! The smaller group size of Team Coaching allows for lots of participation and team work.
Corporate Coach: 20+ individuals. A single person can create a shift in corporate culture—but the return is greatest when the whole company raises the bar together. Imagine the dividends when individual effort is combined with group accountability! Company-wide coaching sessions foster shared vision, initiative awareness, systematized professional development, and shared goals. Corporate Coach is presented via webinar, available for intranet posting and internal use afterward.
Whether your team is big or small, with Group Coaching, you score world-class performance improvement!