Customer Loyalty? We Can Help You with That

“I can help you with that…” This phrase gives any customer a warm fuzzy. But you’ve learned that in today’s competitive market, that's no guarantee to keep them around. Is your company giving customers the best customer service experience?

Check out this video for a fun look at Customer Service 

Let us help you with that. Our Customer Service Skills Training empowers your customer service representatives to not just satisfy your customers, but leave them feeling impressed, dazzled, and wowed. And ContactPoint’s call recording technology lets us to take a different approach to helping clients deliver excellent customer service. In preparation for training, we record calls to your office and use these calls for training discussions. That's right, we listen to real calls in the training, and together with your team, flesh out excellent Customer Service Skills and the best practices for your company and your industry. This works so much better than one-size-fits-all textbook training!

Our outside-the-box Customer Service Training strategies include:

• Record your reps on calls beforehand
• Listen and evaluate the calls as a team
• Facilitate the discovery of best practices for your company
• Call and evaluate your competitors' Customer Service Skills live while in training

Participants of Customer Service Training learn to:

• Deal with difficult customers through effective listening, restating, and empathy
• Identify personality profiles to facilitate communication
• Exceed expectations by anticipating customer needs
• Up-sell the customer while avoiding the quick discount
• Listen critically, score the interaction, and hold themselves accountable for daily improvement
• Wow, dazzle, impress and turn customers into lifelong champions of your company

Our industry-specific Customer Service Training professionals tailor the training to meet your company’s needs in full-day, half-day, split-day, or webinar sessions.

ContactPoint telephone customer service training works best when followed up with additional call monitoring, scoring, and coaching. Click here to learn about our Mentor technology.