Let Your Managers "Own It"

If you have invested in Sales Training and Customer Service Training with a plea to increase sales and improve customer retention, you gleefully saw a spike in performance, almost immediately followed by an equivalent drop. Often before your morning coffee cooled. Coach-the-Coach management training empowers your managers to fill the gap between training and application.

With ContactPoint’s Coach-the-Coach professional development training, training for training managers, your managers learn the skills they need to up their game and coach your employees toward consistent improvement and accountability. Just like our Sales Training and Customer Service Training, Coach-the-Coach training hits a homerun by utilizing recorded calls and actual customer interaction.

We teach 9 principles of coaching:

1. Prepare - Inadequate preparation invites wasted time and frustration
2. Outline - Employees gain more when knowing what to expect during the coaching session
3. Play the Call - There are no words for how valuable it is to hear one's own voice
4. Reward - Appropriate rewards help employees identify specific changed behavior and inspire continued improvements
5. Listen - Understanding is impossible without the skill of listening, and training stinks without understanding
6. Acknowledge and Direct - Good coaches know how to help employees visualize the route from point A to B
7. Tone - Gauge and maintain optimal comfort levels for the facilitation of learning
8. Probe - Overcome challenges by finding out the root of the less effective behavior
9. Set a Goal - Create a measurable destination that the employee can strive toward

These and other vital training skills, with a peppering of sales techniques and customer communication skills, will be covered in this leadership training. Coach-the-Coach course objectives include:

• Develop the tools and skills needed to become an effective coach
• Cater coaching to different types of employees and their needs
• Handle high-pressure situations
• Identify and discuss specific areas for personal improvement
• Empower employees to set goals
• Gain confidence and enhance problem solving skills

With this management training, your leadership team can step up to the plate and become great coaches! Our clients have seen a 300% increase in results with this sales management training and training for training managers.