"We follow-up with targeted coaching to ensure continuous performance improvement."
Try Us for Free"We don't lecture, we facilitate learning through open feedback from real customer conversations."
Try Us for Free"We take the guesswork out of return on training investment with call scoring and analysis."
Try Us for Free"We use patented technology to move beyond call analytics and deliver call optimitics."
Try Us for Free"We make training relevant by using real customer interactions to evaluate progress toward your goals."
Try Us for Free"We produce results using timeless relationship principles not the latest sales fads."
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Full Bay? Great Day!
A great day is a service bay full of cars and a sales floor full of customers. Booking appointments and getting customers into your store are critical to your business. You spend a lot of money to train your mechanics because you know that exceptional service brings people back. Just as vital is the call training provided to the guys on the phones. Download our Automotive Success Brochure: How We're Revolutionizing the Industry.
Service estimate calls are where the selling happens. ContactPoint is your industry professional training company to ensure that your estimators, service technicians, and phone agents optimize the average repair order and service bay utilization.
- Service Techs
- Estimators
- Front Desk Operators
- Sales Managers
ContactPoint Maculon call recording technology captures inbound and outbound calls to track the customer interactions from first inquiry to final close across multiple employees. Our training is tailored to your company’s needs and maximizes revenue per repair by optimizing revenue per customer contact point.
Training topics include:
- Inbound Calls: Convert inquiries into sales
- Service Call: Turn a service call into a sale to increase Average Repair Order
- Automotive Service Outbound Calls: Increase car count with Next Day Satisfaction, 90-day Oil Change, 12-month Warranty
- Sales Manager Training: Learn to coach your team to excel
ContactPoint is currently the exclusive provider of Telephone Sales Skills training and tools for the National Glass Association and the Tire Industry Association. Our customers, such as Henderson Glass, Apple Automotive, Crystal Glass, Interstate Glass. Pilkington, and Integra T, have doubled and tripled their sales with ContactPoint!
Proud partners with:
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