"We follow-up with targeted coaching to ensure continuous performance improvement."
Try Us for Free"We don't lecture, we facilitate learning through open feedback from real customer conversations."
Try Us for Free"We take the guesswork out of return on training investment with call scoring and analysis."
Try Us for Free"We use patented technology to move beyond call analytics and deliver call optimitics."
Try Us for Free"We make training relevant by using real customer interactions to evaluate progress toward your goals."
Try Us for Free"We produce results using timeless relationship principles not the latest sales fads."
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Success Stories
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Success Story: Progrexion Call Center Optimizes Performance Management Using ContactPoint Call Analytics - "I feel like ContactPoint wants us to succeed as much as we want to succeed." ...Read More... -
Automotive Success BrochureContactPoint and the Automotive Industry: A Partnership in Success In every sector of the industry—tire, auto repair, collision repair, auto glass, auto parts, etc.—ContactPoint’s transformative...Read More...
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Full Bay? Great Day!
A great day is a service bay full of cars and a sales floor full of customers. Booking appointments and getting customers into your store are critical to your business. You spend a lot of money to train your mechanics because you know that exceptional service brings people back. Just as vital is the call training provided to the guys on the phones. Download our Automotive Success Brochure: How We're Revolutionizing the Industry.
Hammer Down!
In the Equipment Rental industry, customer loyalty is ultimately the key driver. ContactPoint services and technologies empower your sales reps with more effective suggested selling skills, moving your customers to higher-end products.
Ka-Ching! Bank on it.
Your financial institution offers great products and services, so it’s no coincidence that what makes you profitable—customers subscribed to multiple services—is what makes your customers happy. ContactPoint training increases customer profitability by raising the level of effectiveness for tellers, customer service representatives, loan officers and other financial service representatives.
Build The Right Foundation
In such a competitive industry, your business thrives on repeat business and word of mouth advertising. Selling the customer and closing the first call is essential to increasing your percentage of booked appointments per call.
Raise the Roof
Raise the roof on your star ratings, turn callers into guests, and guests into lifelong fans by enhancing the skills of your Guest Service Representatives and Front Desk Managers with ContactPoint’s Hospitality Mentor Training. ContactPoint trains your phone agents and customer-facing representatives to up the Average Daily Rate by increasing close rates and upselling to higher quality rooms.
Say Aaah
When looking for a Sales Training company, medical industry professionals are often wary of pushy sales tactics. Rightly so: working in the medical field takes a sensitivity toward balancing your customers’ needs with your business goals. Push too hard and you’ll hear, “Next..!”
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