"We follow-up with targeted coaching to ensure continuous performance improvement."
Try Us for Free"We don't lecture, we facilitate learning through open feedback from real customer conversations."
Try Us for Free"We take the guesswork out of return on training investment with call scoring and analysis."
Try Us for Free"We use patented technology to move beyond call analytics and deliver call optimitics."
Try Us for Free"We make training relevant by using real customer interactions to evaluate progress toward your goals."
Try Us for Free"We produce results using timeless relationship principles not the latest sales fads."
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What is Your ROI (Return on Interaction)?
ContactPoint's objective is to ensure you close more business from every call. Based on a study of over 10,000 customer calls, we found that businesses can double and triple the number of clients coming from inbound call inquiries. The following Return on Interaction (ROI) analysis shows actual results. When call performance scores are high, close ratios are high. Training, monitoring and coaching improves call performance scores.
We scored over 10,000 customer calls on a scale of 0 to 100, with 0 representing no telephone sales skills and 100 representing the best practices. Each call was also evaluated to determine if a sale or appointment for a sale was made. The table above shows the results of how a representative's telephone sales skill score impacts their close ratio.
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