Raise the Roof
Raise the roof on your star ratings, turn callers into guests, and guests into lifelong fans by enhancing the skills of your Guest Service Representatives and Front Desk Managers with ContactPoint’s Hospitality Mentor Training. ContactPoint trains your phone agents and customer-facing representatives to up the Average Daily Rate by increasing close rates and upselling to higher quality rooms.
Your RevPar will be on par with what our Marriott, Hampton Inn, ZMC Hotels, Vista Host and other Hotel and Hospitality clients have experienced: double and triple close rates!
- Guest Service Representatives
- Front Desk Managers
- Group Sales Managers
Our success rate is pretty simple: we train your GSRs using recorded calls from actual customer interaction. No other Hospitality training company has this ability. Sick of the all-too-obvious mystery calls? Mystery Shopping has its benefits, but you’ll see a huge difference by training and coaching with authentic recorded calls.
Hospitality Mentor Training includes:
- Inbound Reservations: Convert inquiries into room nights
- Inbound Group Sales: Build relationship and value with the customer to close the sale
- Outbound Sales Prospecting: Reach decision makers, get the lead, close the sale
- Manager Coaching: Learn to coach your team to continual improvement
Increase Reservation Rates and Group Sales and raise the roof on your ADR.
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